Frequently Asked Questions | Impact Prowear
What countries do you ship to?
We ship all orders directly from Hong Kong to your door using a reliable and cost effective worldwide courier. Shipping takes 3-5 working days to arrive to your location and this is a door to door delivery service. All shipments are sent via EMS Speedpost and you can track all items here - EMS Speedpost
How can I track my orders once I receive the tracking number from you?
You can easily track all orders on-line through EMS Speedpost's website. If you click on the link here you will get access to their site and you can input your tracking number directly for an update on-line. The site will provide up to date information on all orders once they are sent to you.
How long will it take me to receive my orders?
3-5 working days once everything is shipped from Hong Kong. Our lead times are 4-6 weeks delivered from confirmation of order. We have been able to decrease our lead times for partner teams and clubs so get in touch to see how you can partner with us moving forward.
Is it possible to get a discount from you?
All our prices are extremely competitive and we currently do not offer any other discounts. If you are looking for a 'Sponsorship' package please send us an e-mail as we can offer you promotional prices for clubs willing to sign yearly contracts with us. Feel free to drop us an e-mail to see how we can sponsor your sports team and club.
What sports are you able to produce kits for?
We are able to produce bespoke sports apparel for a variety of different sports, including Rugby Union, Rugby League, Football (as well as Soccer), Basketball, Tennis, Hockey, Netball and more.
What details do you need to confirm an order for a team?
If you can send through your club colours and team logos (preferably in high resolution format - .AI / .PDF / .PSD) we can send through a few design ideas for reference. These designs are purely ideas and can be changed until you (and your team) are happy. Once all designs, logos and colours are confirmed we can then work on your sizes, names and numbers for the kits. We also provide up to date information on all orders, from photographs before production (to ensure all graphics are correct) to final images of your kits before they leave us here.
Can I follow you on Instagram?
Yes - we have an Instagram account so please feel free to find us here. Be sure to Hashtag all your photos of you in our kit using #impactprowear and #impactyourkit to be in a chance to win some goodies from us as well!
Is Impact Prowear on Social Media?
Most definitely, some links to our social media below. Be sure to follow us to stay up to date on everything!
Facebook - www.fb.com/impactyour.kit
Twitter - www.twitter.com/Impact_Prowear
Instagram - www.instagram.com/Impact_prowear